Before you buy
Subscriptions
Access and Usage
Do I get access to all plant photos and data?
Can I use the photos everywhere (online, print, etc.)?
What resolution do the photos have?
Is there a watermark on the photos during the trial?
Are there restrictions on using the data for third-party platforms (e.g., Amazon, eBay)?
Can I display Open Plant Data photos in printed advertising flyers?
Are there any countries where Open Plant Data content usage is restricted?
Can I use the Open Plant Data plant data in my e-commerce platform?
Is there a limit on how many users can access the portal simultaneously?
Security
How do I create additional users for my account?
Why is Two-Factor Authentication (2FA) mandatory?
Can I share my login details with colleagues?
What if I want to add or change a domain name associated with my subscription?
What happens if a team member leaves and their user account remains active?
Can I control different user permissions within my account?
What should I do if I suspect unauthorized access to my account?
Can Open Plant Data suspend my account if there is a security breach?
Is there a limit on how many users can access the portal simultaneously?
Will I be notified when the free trial is ending?
API, & data export
How does the API work?
Are there rate limits on API access or exports?
What does the Excel file export look like?
Can I try all features during the free trial?
What happens if I exceed the API rate limits?
Is there an extra cost for using the API?
Can I request API keys for different projects within the same subscription?
Can I export data in formats other than Excel?
Partner program
Can everyone join the Partner Program?
Why is the program invite-only?
What benefits do partners receive?
What kickback do partners get?
How is the kickback calculated?
Is there a minimum number of customers required?
Do partners receive discount codes for customers?
Can I integrate Open Plant Data into my own software?
Plant Breeders Rights
Are you affiliated with breeders or growers?
Do you guarantee that photos of plants with active PBR can be used freely?
How do you monitor PBR?
Are you a PBR owner and have questions?
Can I use any photo to promote plants?
POS designer & branding
Can I supply my own designs for labels or POS material?
Can I request custom POS designs?
Are POS materials available during the free trial?
Can I brand POS materials with my company logo?
What formats are the POS materials provided in?
Can Open Plant Data provide design recommendations for POS usage?
Are there guidelines for using Open Plant Data content in third-party designed marketing materials?
Support & contact
How does customer support work?
Can I call Open Plant Data if I have a question?
How quickly can I expect a response?
What are Open Plant Data’s customer support hours?
Is there a knowledge base or documentation available?
Licensing
What rights do I receive with my subscription?
Can I transfer my license to another company if my business is sold?
Does the license allow usage across multiple brands owned by the same group?
What happens if I use a photo outside my licensed domain?
Am I responsible if my staff misuses licensed photos?
Is there a fine for unauthorized commercial use of photos or data?
Are Open Plant Data licenses global or country-specific?
Can I sublicense Open Plant Data content to my own customers?
What happens if Open Plant Data updates licensing terms during my subscription?
How can I verify if my intended usage is compliant with Open Plant Data's license terms?
AI
How can you guarantee that the data generated by AI is correct?
How do you train your AI models?
What AI models or platforms do you use?
Are you copying or scraping text from other websites using AI?
What happens if AI generates incorrect or outdated information?
Can I use your data or photos to train my own AI model?
How do you check your data & photos?
New plants
How long does it take to add new plants?
How does the upvote list work?
How do you add new plants?